Booking terms
Cancellation policy
Every session at The Model Method is private. When you book, that hour of Grace’s time is held for you alone and turned away from everyone else, so late cancellations can’t be refunded. This policy applies to every booking, made online or in the studio.
| You cancel | Refund to your card |
|---|---|
| 48 hours or more before the session | Full refund |
| Less than 48 hours before, or you don’t attend | No refund |
The details
- How to cancel. Use the link in your confirmation email. The refund is calculated at the moment you cancel and shown to you before you confirm.
- Times are London time and are measured to the session start time.
- Moving a session. With 48 hours’ notice, Grace will move your session to another available time instead of refunding, if you prefer. Email hello@modelmethod.fitness.
- Late arrival. Sessions finish on time, because the next client is waiting. Arriving late shortens your session; it isn’t refunded.
- Short-notice bookings and castings. We know castings land the night before. If a booking or casting genuinely clashes, tell Grace as early as you can; she may move the session at her discretion.
- If we cancel. If the studio cancels or moves your session, you get a full refund automatically, whatever the notice.
- Illness and injury. Please don’t train unwell. If you can’t come at short notice for medical reasons, get in touch; Grace may offer a credit at her discretion.
- Refund timing. Refunds go back to the card you paid with and usually arrive within 5–10 working days.
- Your card. Payments are processed by Stripe; we never see or store your full card number. Stripe keeps your card on file so that Grace can take payment for further sessions you agree to in the studio. Nothing is charged without your agreement, and you can ask us to remove it at any time.
- Discretion. Your details are never shared, and there is no photography in the studio.
The Model Method, Marylebone, London W1. This policy doesn’t affect your statutory rights.